Customer Service Representative | Core Duties:

Customer Service Representative is expected to perform the duties necessary to support all independent distributors at a basic to intermediate level in the areas of distributor relations.

Provide excellent customer support by ensuring client's inquiries and concerns are address efficiently.

Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner

Communicate general guidelines and instructions to distributors (via email, phone, written correspondence and in person)

Understand of all areas (order, auto-ship, returns, exchange, refunds, shipping, marketing, sales, etc.)

Be familiar with the company's product, pricing information and promotions.

Use superior phone etiquette to get information, greet callers and establish rapport.

Perform through research on clients' account to resolve complaints as required.

Provide translation services for both internal and external documents / materials as required.

Other tasks such as: Assist at company-sponsored events, as assigned; Provide end of the month customer service support.

   Other Careers:

      Customer Service Representative